Complaints

We want to get things right. If something hasn’t gone well, please tell us.

1. Contact us

Contact Ankush Chopra on 0433 020 750 or choploansaus@gmail.com. We will acknowledge your complaint and try to resolve it quickly.

2. Internal dispute resolution

You can also contact the Complaints Manager at our licensee, Finsure Finance & Insurance Pty Ltd (Australian Credit Licence 384704), at complaints@finsure.com.au or on 1300 346 787. They aim to resolve complaints within five business days. If it will take longer, you’ll be kept updated and receive a written response when the investigation is complete, explaining the outcome and the reasons for the decision.

3. Australian Financial Complaints Authority (AFCA)

If you’re not satisfied with the outcome, or haven’t heard back within 30 days, you can refer the matter to AFCA, an independent external dispute resolution scheme. It’s free to use.

Website: afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001